Vision
​Our vision is to be the satellite operator of choice for our partners and consumers, and the leading international telecommunication solution provider.

Mission
​Our mission is to deliver on the expectations of our three stakeholder groups; those are our partners and consumers, our shareholders, and our employees.

• We will listen to, and understand the requirements of our partners and consumers and offer best-in-class, simple and integrated communications solutions that are of high value to them.
• We will ensure that our shareholders achieve a competitive return on their investment in our company and we will reward their trust in us.
• We will provide our employees with a challenging, rewarding, pleasant, and dynamic work environment that will allow them to perform, grow, and innovate with passion.

Values
​As a team, we will not compromise on our 12 core values. They define us, and they shape what we do and how we function.

1. Integrity: Sincerity and integrity define who we are and how we interact with everyone. Our employees are, first and foremost, ethical and do not compromise on their principles.

2. Customer Service: We put our customers at the heart of everything we do. We build long term relationships through loyalty and trust. By listening to our customers’ needs; by being attentive and flexible to challenges; and by working with them as partners we add value every step of the way, enabling their businesses to soar. It is all about serving the customer. Our sales force serves the Service Partners who, in turn, serve our consumers. Our organization serves the sales force that serves external customers. Hence, all of us have a customer to please.

3. Quality: We strive to exceed expectations in all that we do. Both internally and externally. It is the focus on the countless and unseen details that makes the difference between mediocre and great. We aim to be ‘great’.

4. Passion: We bring passion to the work we do. Our employees treat Thuraya as their own, are driven to offer world-class solutions, are rewarded by high levels of success and customer satisfaction, and enjoy their work on a daily basis.

5. Communications: To succeed means to adequately serve our internal and external customers. This can only be achieved by ‘listening’ and ‘communicating’ properly. We value communications, and endeavour to ensure the right information is properly communicated at the right time.

6. Teamwork: Sharing the same direction and working as a team gets us to our destination quicker and easier. By helping one another the accomplishments become much greater.. We prosper or succumb based on our level of teamwork and contribution to the unified vision. We strive for synergy, collaboration and support of each other and our partners.

7. Focus: In a competitive market environment, one can only succeed by making a difference. For this, we focus and work efficiently and effectively on our set vision and end goals, without allowing distractions to get in the way.

8. Innovation: Our Company prides itself on achieving a number of ‘firsts’. We thrive on creativity and ingenuity. We will foster innovation as a driver for our corporate spirit and create ideas and solutions that change the world for our stakeholders and differentiate us from the rest of the pack.

9. Empowerment: Our corporate warriors will be able to respond to their customers’ requirements only if empowered to make the right decisions on time. We inspire people to be ambitious about their contribution; we support and trust them to make the right decisions to achieve their goals.

10.Transparency: Openness, directness and information sharing are the cornerstones of our culture; we aim to progress and improve. Transparency fosters a happier and healthier work environment, enabling us to serve the internal and external customer best.

11.Social Contribution: Our industry places us in a unique position to contribute to the welfare of mankind, to the benefit of societies, and to saving lives. We will cherish this responsibility and endeavour to give our best to humanity.

12.Commitment: Last but not least, our employees are committed and accountable to our vision and values, to the directions and objectives of the Company, and to our key stakeholders. Their attitude, dedication, and belief in Thuraya provide the cornerstones for our success.